Grab expands South-East Asian delivery network

Grab has added new retailers to its grocery delivery network in South-East Asia. New partners joining GrabMart include Indomaret in Indonesia, with over 15,000 stores; Big C in Thailand, with over 1,000 outlets; Lotus’s Malaysia (formerly known as Tesco Malaysia) with over 62 locations; S&R supermarket in the Philippines and Mega Market in Vietnam.
Demi Yu, Grab’s regional head of deliveries said the company’s “superapp” gave consumers a convenient way to try grocery delivery. “85% of our GrabMart users in Q2 2021 came from GrabFood. This goes to show that our superapp offering is particularly attractive to South-East Asia’s mobile-first consumers who value the ease of accessing multiple everyday services, from on-demand mobility to food delivery and grocery shopping, in one app,” said Yu.
Grab has also revealed its plans to trial Shopper, a shopping assistant solution, in selected supermarkets this year. Shopper is a digital shopping list that enables retail staff to pick and pack consumers’ grocery orders as they move through shopping aisles. Retail staff can notify consumers in real-time if items are sold out, suggest potential replacement options, and send photos of the items through the in-app GrabChat feature.