Sainsbury’s

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Sainsbury’s opens its first ‘click and collect’ grocery stores

UK retailer Sainsbury’s is rolling out a new service allowing customers the option of picking up the shopping they’ve ordered online from a nearby store.

UK retailer Sainsbury’s has this month started rolling out its new ‘click and collect’ service allowing customers to pick up the shopping they’ve ordered online from a store.

More than 20 Sainsbury’s stores will be offering the service by the end of the month and 100 stores are in the pipeline to join them by the end of the year.

The service means customers shopping online – in addition to still being able to book the usual home delivery slots – could choose a participating store and time to pick up their shopping from a refrigerated van which parked in the store’s car park.

Sainsbury’s Online Director, Robbie Feather, said: « This is yet another step for Sainsbury’s increasingly popular online service, and a demonstration of our commitment to giving our customers more convenient ways to shop with us, wherever and whenever they want. » Sainsbury’s online business is 18 years old and a £1 billion business (5% of sales).

The free collection slots will be available at eligible stores from Monday to Saturday from 8am to 1pm and then 2pm until 8pm in the evening. The service will also be available during store opening times on a Sunday. Collections are subject to a minimum £20 spend, with no collection charge. Orders may be placed up to 20 days in advance and as late as 11pm for next day collection.

 

 

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Sainsbury’s sales drop a shockwave for market

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Big structural changes behind malaise ‘set to descend’ upon the UK’s Big Four grocers, Planet Retail says

 

The 2.8% fall in sales reported by Sainsbury’s for its second quarter marks a “watershed moment” for both it and the wider UK grocery industry, according to David Gray, retail analyst at Planet Retail. “The sharp decline in like-for-like and total sales at the retailer will send shockwaves across the market. First it was Tesco, then Morrisons, and now even Sainsbury’s is reeling from the effects of seismic structural changes rumbling across the UK food sector,” Gray said.

The shift is akin to long-term climate change rather than the temporary effects of a perfect storm and no one is immune to the effects, he said. “The hard discounters are just one factor driving this change. Shifting shopper habits – consumers shopping little and often at convenience stores, smaller online baskets, households wasting less and evaporating hypermarket impulse spend – are all underpinning this shift. With volumes already dwindling and values expected to hit negative later this year in the face of ever-diminishing price inflation, the situation can only worsen. All this makes it increasingly likely Christmas will be a complete washout for the UK’s major grocers.

“Sainsbury’s is also bruised by the effects of a price skirmish that is progressively heightening in intensity, into which it is fast being drawn through the Brand Match scheme. In the long term, industry-wide margins are likely to come under even more pressure.

“No gaping holes in the company accounts and a slightly less diabolical performance than Tesco are hardly achievements to shout about. Sainsbury’s will need to pull out all the stops over the next few months if it is to escape the worst of the malaise set to descend upon the UK’s Big Four grocers,” Gray said.

Source: Planet Retail press release

Photo: © Copyright Andrew Abbott and licensed for reuse under this Creative Commons Licence